Technical Account Manager, Google Cloud Professional Services

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

• Support customer adoption of Google Cloud by leading the implementation journey
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
• Develop relationships with stakeholders to understand a customer's business and develop strategic roadmaps
• Lead across multiple work streams and teams to maintain customer momentum
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering teams to ensure customer success

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting
• Experience translating business requirements into technological solutions and with excellent communication, presentation, problem-solving, and management skills
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver solutions
• Experience collaborating across business units internally and at enterprises
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
• Ability to communicate in Japanese or Korean fluently to support client relationship management in this region

• Stock options
• 401(k) matching
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.